Joy Pohland Janssen is a seasoned product management leader with a knack for turning ideas into successful  products and services. With a strong analytical mindset and a passion for high performance, Joy excels in activating cross-team collaboration, identifying customer needs, shaping product strategy, and overseeing the entire product development lifecycle.

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‍Joy has a remarkable ability to dive in quickly, adapt seamlessly, and make immediate contributions to her team and company. Her background in customer success and strategic consulting roles is a cornerstone of her product management approach, keeping customer-centricity and user experience at the forefront, while ensuring mutually beneficial outcomes for customers and the business.

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‍What sets Joy apart is her effective communication among customers, stakeholders, and engineering teams, making her a true catalyst for understanding and alignment. She leverages agile methodologies to streamline processes and places a premium on building strong relationships, making her thrive in fast-paced environments and alongside high-achieving teams.

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‍When she isn’t collaborating with colleagues or managing the backlog, Joy enjoys spending time outdoors in Minneapolis, Minnesota (yes, even in the winter), traveling to new places, attending concerts, and spending time with friends and family.

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Industries & Expertise: Software | Education | Real Estate

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Big Win: Successfully led the end-to-end development of a customer success platform that increased client retention by 25% and improved cross-team collaboration through streamlined product development processes. Her focus on customer-centric innovation helped align stakeholders, scale agile methodologies, and drive measurable business outcomes.